Frequently asked questions

KACHI supplies wholesale and retail foodstuff from our base at Odakpo Close, Doctor Street, off Specialist Hospital, Asaba. You can order online from the catalogue, send a bulk list through the quote form, or message us on WhatsApp and we will price it for you.

Every product carries both. The retail price applies to small quantities, and the wholesale price kicks in automatically once your line quantity reaches the threshold shown on the product page. You do not need to ask or negotiate for it.

Most lines have a minimum of one unit, and the unit is stated on each product, for example a 50kg bag or a carton of 20. Delivery is free once your order passes the free-delivery threshold shown in your cart.

Yes. Checkout works as a guest. Creating an account simply saves your delivery details, keeps your order history in one place and lets you reorder in a click.

That is most of our business. Hotels, restaurants, schools, churches, hospitals, camps and event vendors order from us on standing schedules. Approved trade accounts can also order on 14 or 30 day credit terms.

We run scheduled routes across Delta State, including Asaba, Warri, Sapele, Ughelli, Abraka, Agbor, Oghara and Effurun. Interstate delivery is available on request and quoted by route.

Within Asaba we turn most orders around in 24 hours, and same-day is available if you order before 10am. Elsewhere in Delta State it is typically 24 to 48 hours, and interstate is 48 to 96 hours depending on distance.

A flat fee applies within Asaba, and it is waived once your order value passes the free-delivery threshold shown in your cart. Deliveries outside Delta State are quoted per route before dispatch, and we tell you the cost before anything ships.

Yes. At checkout you pick a delivery date and a time window, and you choose the service level, including refrigerated delivery for frozen and chilled goods.

Every order and booking gets a reference. Enter it on the tracking page along with the email or phone number on the order, and you will see a timestamped timeline from confirmation to delivery.

Yes. The logistics booking form is completely independent of the catalogue. Book a motorcycle, mini van, cargo van, pickup, mini truck, large truck or flatbed on its own.

It depends on the vehicle, distance, weight and how urgently you need it. The booking form gives you an instant estimate before you submit, and our dispatch desk confirms the firm price against the actual route and load before any vehicle moves.

Yes. Tick the loading crew option on the booking form and we send a two-man team with the vehicle for a flat additional fee.

We do. Choose Office Relocation as the service type, describe what is being moved, and we will assign the right vehicle class and crew size.

Once dispatch assigns the job, the driver name and vehicle registration appear on your booking and on the tracking timeline.

Bank transfer, cash on delivery for smaller Asaba orders, or credit terms for approved trade accounts. Nothing is charged online, so we confirm stock first and then invoice you with the payment details.

Every intake lot is graded, weighed and moisture tested before we accept it, grains and groundnuts are aflatoxin screened, and stock rotates first-in first-out so nothing sits and ages. Temperature logs for frozen deliveries are available on request.

Tell us on the day of delivery. We collect and replace it, or credit your account. Because every line is traceable back to its intake lot, we can also tell you where the problem started.

Register on the site, then contact our sales desk with your business details. Approved accounts get volume pricing, a named contact and credit terms.